FAQs for your Special Anniversary Offer

Q: When does my deposit have to be paid?
A: A 25% deposit is due on the day of your booking (this will be increased to a 30% deposit in 2020). The remaining balance will be due 4 weeks prior to arrival (this will change to 6 weeks prior to arrival in 2020).

Q: What’s the cancellation policy?
A: You may cancel a booking within 14 days of booking confirmation, if such booking is made at least 10 weeks in advance. Cancellations made within this time frame should be made in writing and emailed to info@lancombe.co.uk or posted recorded delivery to Lancombe Country Cottages, Higher Chilfrome, Nr. Dorchester, DT2 0HU. Once received, any deposit payment will be refunded within 14 days. Cancellations cannot be made after the start date of the holiday.

Once a booking is confirmed, i.e. the deposit has been paid, the booking accepted and 14 days have passed, you are responsible for the total cost of the holiday as shown on the Booking Confirmation. We therefore strongly recommend that you take out holiday cancellation insurance.

Q: What if I THINK I know when I can come, but have to change my dates
A: We can do this once, as long as you do so within the cancellation policy terms and timeframes, we will be happy to shift your dates and honor the 2019 rates.

Q: Why is this offer not available on the website?
A: Only returning guests and VIP Club members booking direct (not through agency) are eligible for this special offer

And in case you have a question I haven’t answered—don’t be shy! Just shoot me an email and I will get right back to you.

Oh, yes—don’t wait too long! I’ll be closing down this offer in a couple of days.